Please click here to read our patient information letter.
Please click here to read our patient FAQs.
Patient information
Repeat prescription requests
From October 1st 2021 we will no longer be accepting prescription requests made by telephone.
In the interest of safety and efficiency, we kindly request that repeat prescription requests are made downloading and using the NHS App, e-consult on our website, email (nelondonicb.citysquare1@nhs.net) or on Patient Access (pin required). These services mean you can quickly and conveniently order your repeat prescriptions and your request will come straight through to our clinical system. There is also a box to send any comments or questions relating to your request and the option to change your nominated pharmacy.
If you need any help with how to order your prescriptions, please ask the reception team. For patients who do not have internet access, we will continue to accept paper requests via the box at reception and orders made through local pharmacies.
Registering now!
Our list is open for new patients. Contact our reception for details:
Brayford Square: 020 3667 5009
City Wellbeing: 020 7488 4240
New Baby Clinics
Welcome to Our Practice!
We’re delighted to welcome your new baby to our care.
Please don’t forget to register your baby and ensure they receive their vaccinations on time. New patient registration | City Square Medical Group
We’ll contact you when your baby is due for their first check-up. If you have any questions or need assistance, feel free to reach out to us anytime.
Warm regards,
Baby Clinic Team
Baby clinic in area:
John Smith Family Hub
90 Stepney Way
London
E1 2EN
Tel: 020 7364 0537
Opening times
Monday to Friday
9.15am to 5pm
Ocean
Whitehorse Road
London
E1 0ND
Tel: 020 7364 6605
Opening times
Monday to Friday
9.15am to 5pm
Ocean (Shadwell site)
418 Cable Street
London
E1 0AF
Tel: 020 7364 0544
Opening times
Monday to Friday
9.15am to 5pm
Wapping and Bigland
15 Richard Street
London
E1 2JP
Tel: 020 7364 6004
Opening Times
Monday to Friday
9.15am to 5pm
Wapping One O’Clock Club
Wapping Gardens
Tench Street
E1W 2QE
Activity Timetable Autumn 2025 South West Locality Activity Timetable Autumn 2025
Introducing the NHS app
The NHS App provides a simple and secure way for patients to book GP appointments, order repeat prescriptions and access a range of other healthcare services.
Who is it suitable for?
The NHS App is for people aged 13 and over who are registered with a connected GP surgery. You can use some of the app’s features without your GP surgery being connected.
How does it work?
With the NHS App you can:
- check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice
- book appointments – search for, book and cancel appointments at your GP surgery
- order repeat prescriptions – see your available medications and request a new repeat prescription
- view your medical record – get secure access to your GP medical record
- register to be an organ donor – easily manage your preferences on the NHS Organ Donor Register
- choose how the NHS uses your data – register your decision on whether it can be used for research and planning
Self care
Did you know that 10 of the most minor ailments seen by GPs can also be treated by you at home?
By treating yourself at home you could save a trip to the surgery and free up time for the GPs to see patients with more serious health problems.
Read about some of the most effective home treatments on the NHS Choices website for:
- Back pain
- Dermatitis
- Heartburn and indigestion
- Nasal congestion (blocked nose)
- Constipation
- Migraines
- Coughs
- Acne
- Sprains and strains
- Headaches
eConsult
We are pleased to announce that our practice now offers the eConsult service to our patients! eConsult offers a whole range of information for common conditions, ailments and injuries; in addition to the facility to submit a consultation to a GP, or a query to the administration team.
Patient Access
Book GP and pharmacy appointments, order online prescriptions and view your medical record at your convenience. Patient Access, in partnership with NHS.
How do I set up a Patient Access account?
To get online access, you will need to contact us so that we can generate your PIN which you can then collect from our reception.
When you come to collect your PIN, we ask that you bring along some photo ID (a passport, photo driving licence etc). This is so that we can verify your identity and protect your confidentiality.
Once you have your PIN you can register with emis access straight away. If you have already registered for this service click any of the EMIS services we offer above.
Once you are logged in you will be taken to an external website called Patient access online where you will be required to register yourself. After registration is completed you will need to login with your user name and chosen password.
Have you had your flu vaccine?
Give the surgery a call NOW and book an appointment.
Are you pregnant?
Are you 65 years or over?
Do you have diabetes?
Do you have COPD or asthma?
Do you have heart disease?
Do you have a weak immune system?
It is recommended that you have a flu jab if you are in any of the above groups. If you are not sure whether you need one give us a call anyway and we will advise you. If you are not eligible for the flu jab, we will not be able to vaccinate you but you can have it done privately at the pharmacy.