Requesting a repeat prescription
Repeat prescription requests can be accepted in a number of ways:
- Online using Patient Access. You will first need to register to set up online access with our reception team
- Submitting a request via email to nelondonicb.citysquare1@nhs.net
- Left at reception in the prescription box (you may post requests through our letterbox if the surgery is closed).
- Sent by post, enclosing a stamped addressed envelope. Please allow seven days to cover any postal delays.
Prescription requests will not be taken over the telephone by our reception staff as mistakes can occur if requests are misunderstood.
You need to register to use our online repeat prescription ordering service and this is best done in person at the surgery. Please speak to one of our receptionists.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Please note the request for contraceptive pills require a specific form to be filled in with your current blood pressure reading. This can be done by coming to the surgery’s reception desk. Otherwise you can try one of the local family planning clinics here.
Collecting your prescription
You can collect your prescription in the following ways:
- Collect your prescription from the reception desk when the surgery is open.
- Have it posted to you or a chemist of your choice if you have provided a stamped addressed envelope.
- Ask for it to be collected from certain local chemists by pre-arrangement.
Electronic Prescriptions Service (EPS)
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.
You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.
You will not have to collect a paper repeat prescription from your GP practice.
You can sign up for this service on the NHS App, Patient Access or call the practice.
Medication reviews
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.